At TSAR Equestrian, we take pride in delivering luxury and excellence right to your doorstep, no matter where you are in the world. Our goal is to ensure that your shopping experience is as seamless and satisfying as possible.

Worldwide Shipping

We are pleased to offer global shipping, ensuring that no matter where you ride, TSAR Equestrian can accompany you. All orders are carefully packaged to maintain the highest quality and protection during transit.

Shipping Times

• UAE Domestic Orders: Estimated delivery within 1-2 business days.
• International Orders: Estimated delivery within 3-5 business days, depending on the destination and customs clearance processes.

Please note that shipping times may vary during peak seasons or due to unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout and vary based on your location and the size of your order. Free shipping is available on select orders, subject to promotions and offers.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

Returns & Exchanges

At TSAR Equestrian, we stand by the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process.

Return Policy

• Returns must be initiated within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.

Please note that custom-made or personalized items are non-refundable unless they arrive damaged or defective.

How to Return

To initiate a return, please contact our customer service team at info@tsarequestrian.com with your order number and reason for return. We will provide you with return instructions and a shipping label if applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item for a different size or style, please contact us to arrange the exchange. We recommend initiating exchanges as soon as possible to ensure product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.